Frequently Asked Questions

When do I have to go to Emergency room?

If you have a medical emergency, call 911 or go to the nearest hospital immediately.

Some examples of emergencies are:

  • Major accident injuries
  • Severe chest pain
  • Difficulty breathing or shortness of breath
  • Active labor
  • Unconsciousness
  • Suspected heart attack or stroke
  • Sudden weakness or numbness of the face, arm, or leg on one side of the body
  • Bleeding that will not stop
  • severe headaches (with no known cause)
  • Severe burns
  • Convulsions
  • Severe dehydration
  • Poisoning
  • Broken bones protruding through the skin
  • Major Trauma

Associated Hospitals:

  • Hemet Valley Medical Center
  • Menifee Valley Medical Center

What does the initial consultation fee cover?

In most cases, it covers a basic and routine medical exam pertinent to your issue(s). If you require a specific procedure(s) to be performed, you will not be charged the initial consultation fee. Instead, you will be billed for the amount of the procedure(s) performed. Please refer to Our Procedures and price list for more information about what procedures we offer at Apple Urgent Care.

What kind of payment does Apple Urgent Care accept?

We accept cash, debit cards, Visa and Master card.

What if my condition/problem requires a visit to the ER?

Depending on the nature of your condition/problem, we may be required to send you to an Emergency Room. We will be more than happy to coordinate transportation to ER that can address your medical condition in a manner that is in your best interest.

Do you take appointments?

No. It is walk-in basis.

How long do I need to wait before I am seen?

Usually our wait time is minimal. It varies from 15 to 30 minutes and also depends upon how many patients walked in at the same time.

What insurance plans are accepted?

We accept most HMO insurance plans offered by Hemet Community Medical Group.

** Please click here for insurance plan details

Can you bill me?

No. To keep costs down payment is due at the time of service.

What kind of paperwork can I expect to fill out?

Before your first visit, you will be asked to complete a Patient Registration Form and HIPAA Privacy Notice. This information will become a part of your medical record and will be held in the strictest confidence. Information in your record will be released to other physicians or to insurance carriers only with your written permission.

Each time you visit our office, you will need to sign in with the receptionist. Please report to her any

Changes of address, telephone number, marital status or insurance information so that your records can be kept up-to-date.

Please bring all your medications, or a list of all the medications you are taking, with you each time you come for a visit.